Terms & Conditions

Welcome to buddybound.com (the "Site"). Please review these terms carefully as they govern your use of our Site and purchase of products. By using our Site, you agree to be bound by these Terms & Conditions.

1. Currency and Pricing

All transactions are processed in the currency displayed on the product and checkout pages. Prices include applicable taxes for most countries; where taxes are not included, they will be displayed at checkout before purchase.

2. Shipping and Delivery

Buddy Bound ships from our fulfillment center located in California, USA. We deliver to most addresses worldwide.

Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method. We use trusted carriers and ShipStation to manage and track shipments efficiently.

Standard order processing times are 1–3 business days before shipment. Delivery times vary by shipping method and destination but generally range from 3 to 10 business days for domestic orders and longer for international destinations.

While we strive to deliver on time, unforeseen delays may occasionally occur due to carrier issues, customs processing, or other factors beyond our control. For any shipping questions or concerns, please contact our support team at hello@buddybound.com.

3. Customer Service

We are committed to providing exceptional customer service and quality products. If you have questions about a product, order status, or need assistance, please email our support team at hello@buddybound.com. We aim to respond promptly during business hours.

4. Return Policy

We want you to be happy with your purchase. Full details of our return policy can be found here.

Our products come with a warranty of 3, 6, or 10 years depending on the category. If you experience any issues, contact us to arrange an exchange or refund.

If you believe you made an ordering mistake, contact us as soon as possible so we can help minimize unnecessary shipping and environmental impact.

5. Product Warranties

All Buddy Bound products are covered by a warranty. Warranty length depends on the product category and is specified on each product page.

Example: All bags carry a 6-year warranty.

6. Copyright

Content on our Site is intended for personal, non-commercial use related to purchasing Buddy Bound merchandise.

You may download or copy material from buddybound.com only for personal use. No rights or ownership are transferred to you.

You may not reproduce, publish, transmit, distribute, or exploit content from this Site without prior written permission.

7. Security

Your financial information is securely transmitted using industry-standard 256-bit SSL encryption to protect your data during purchase.

If you have security concerns, contact our support team at hello@buddybound.com.

8. Buddy Bound Promotions – General Terms and Conditions

  1. Promotions may be offered at Buddy Bound’s discretion.
  2. Promotion terms will be clearly stated in the relevant offer.
  3. Buddy Bound reserves the right to modify, suspend, or cancel promotions at any time, subject to applicable laws.
  4. Promotions with time limits are strictly enforced; no extensions or rainchecks.
  5. Promotions limited to certain customers may be revoked if misuse or unauthorized access is detected.
  6. Promotions apply only to in-stock products at the time of purchase.
  7. Promotion details may vary by currency and country.
  8. Only one promotion or discount can be applied per order.
  9. Promotions void where prohibited by law.
  10. Products purchased with promotions remain subject to our standard warranty, refund, and shipping policies.
  11. If a promotional product is returned, refunds will be adjusted to reflect the discount applied across the order.

9. Buddy Bound Social Media Promotions

  1. Instagram competitions are run by Buddy Bound LLC and open globally unless prohibited by local laws or specific restrictions.
  2. No purchase necessary to enter competitions; details are provided in each post. Vouchers and prizes are non-transferable and non-refundable for cash.
  3. Winners are selected at Buddy Bound’s sole discretion, with decisions final.
  4. Entry implies consent for Buddy Bound to publish your first name and location on social media if you win.
  5. Competitions governed by the laws of United States, Buddy Bound is not liable for technical faults affecting entries or prizes.